Frank Salka & Jenna Faccone
BUS171: Information Systems and Operations
Team Assignment 2 (TA2): Business Process Diagram
Overview
Dr. Rachel Chung
January 20, 2018
Comprehensive Overview:
The
process diagram outlines the business function of inventory flow from a vendor
to the web
customer
end user. The diagram is organized into five swim lanes titled customer, retail
website, vendor, MSC operations, and inventory. Process is initiated by
inventory personnel placing an order with a vendor either by telephone or
electronically. A vendor sales representative then confirms the order by email
and sends a shipping confirmation and invoice to Markl Supply Company’s
president who stores the vendor’s information in a data repository system
including Excel and a hardcopy recordkeeping file. The vendor ships the
products which are received by inventory personnel who assess the products for
quality assurance and confirms the quantity of goods received. The packing slip
is noted to reflect their findings and products are added to the retail point
of sale system. At this point, packing slip information is also recorded in
Excel and handwritten to a physical inventory book. Products are uploaded to an
online retail website with a sub-process for entering product specifications,
images, and pricing. Customer places online order via retail website, enters
credit card and shipping information with a sub-process for third party credit
authorization. Once authorization is confirmed, the online retail site is
updated to reflect the purchase. When payment for products is received, the
transaction is finalized by marking products as sold within the retail point of
sale system by inventory personnel and products are shipped to the customer.
Customer receives an email with confirmation and tracking information. The
activity processes end at Markl Supply Company and the web customer receives
the ordered products.
Kroenke,
D. M. (2014). MIS Essentials: 4th Edition. Upper Saddle River, NJ:
Pearson.
Markl Supply Company: Law Enforcement Equipment
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